Frequently asked questions.

Google shows you whoever is best at marketing, the top results are paid ads and SEO winners, not vetted professionals. SkinAssured is different: every provider is independently checked by a real person, covering insurance, qualifications and business legitimacy. Our SkinAssured Smart Match engine maps your actual condition to the treatments that address it, something a keyword search cannot do. And instead of relying on one platform's reviews, our Trust Score consolidates ratings from Google, Fresha, Treatwell and Trustpilot into one verified number that cannot be bought or inflated. SkinAssured is also a living database, it grows and improves with every search made and every professional who joins, so the matching gets smarter and the coverage more expansive over time.

Yes, searching for and contacting professionals on SkinAssured is completely free. We never charge clients to browse listings, view trust scores, or send enquiries.

Start typing your concern or a treatment name and suggestions appear as you type, tagged as either a condition or a treatment, with misspellings corrected for you. Our SkinAssured Smart Match engine maps your concern against our library of 400+ treatments and 300+ conditions, then shows you a plain-English overview, the treatments most suited to it, and the verified professionals near you who offer them. It is a discovery tool, not a medical assessment.

Every provider has a Trust Score out of 100, built from verified reviews, account verification, profile completeness, declared qualifications, and verified insurance. Providers who have been fully checked by our team carry the "SkinAssured Verified" badge. Scores are never self-reported by the provider.

Verified means our team has confirmed the rating directly against the provider's live Google, Fresha, Treatwell or Trustpilot profile. Declared means the provider told us the figure themselves, usually because the original platform profile is no longer active, and it hasn't yet been independently checked.

Not directly. SkinAssured connects you with the provider, you then book with them directly via their website, phone, or the enquiry form on their profile.

Please let us know via our contact page. While we verify providers thoroughly before listing them, treatment outcomes and customer service are between you and the provider. If something raises a serious concern, we investigate and may remove a listing.

No. SkinAssured helps you find qualified practitioners, we do not provide medical advice or diagnoses. Our consultation tool, powered by SkinAssured Smart Match, suggests treatments commonly associated with the concern you describe, it is an information and discovery tool only. Always consult a qualified professional before proceeding with any treatment.

A listing is free, permanently. We also offer one paid plan, Standard, which adds boosted placement, your full contact details, a photo gallery and featured slots. See our Plans page for full pricing.

If you find your business already listed, click "Claim this listing" on your profile page and follow the verification steps. If you're not listed yet, you can register as a new provider.

Your score is built from account verification, profile completeness, declared and verified qualifications, verified insurance, and verified review ratings. You can see exactly what's contributing on your own dashboard, and what to add next to improve it.

Verification is a manual check carried out by a person on our team. We confirm your business is real and trading, that your address, phone, email and website are genuine, and that the review ratings on your profile are authentic against the live platforms. Once those checks pass, the Verified badge is added to your profile. It is not a rating, and it cannot be bought.

Highly Trusted is gated on verified insurance. No business reaches the top tier without it, no matter how high the rest of its score. Send us your certificate, we review it by hand, and it is deleted from our servers as soon as it is approved.

Yes, in one click from your dashboard. No notice period, no cancellation fee and no questions asked. You can also edit any part of your listing at any time.

Enquiries only reach providers with a completed profile. Add your treatments, contact details and a short bio and your enquiries are released. It takes a few minutes.

Enquiries submitted through your profile are stored securely and you'll get an email notification to log in and read them. You can manage and mark them as booked from your dashboard.

Yes. Providers at Trusted tier and above can download their trust badge and display it on their website, social profiles or marketing. Each badge links back to your verified SkinAssured profile, acting as both a trust signal and a genuine SEO backlink to your site.

No. Standard providers can upload their full treatment menu in one go using our CSV import. Download the template from your profile's treatments tab, fill it in, and upload it back. Our team reviews each import and you'll see a notification on your profile once your treatments have been added.

Yes, use the up and down arrows next to each treatment on your profile's treatments tab to arrange them in the order you want clients to see.

No. Claiming or creating your listing creates no contract, no minimum term and no obligation of any kind. You are free to walk away at any point.

No. We do not ask for a card, bank details or any payment information to claim your listing, or at any point during your free period. We hold no payment details, so nothing can be charged.

Nothing is charged and nothing renews, because we hold no payment details. Your listing simply continues on the free tier: still live, still verified, still receiving enquiries. If you want to keep the Standard features, you choose to subscribe at that point, at your founding rate. If you do nothing, you are not charged.

No. There is no automatic renewal and no automatic conversion to a paid plan. Continuing on Standard is always something you actively choose.

None. There is no notice period and no cancellation fee. You can downgrade or remove your listing whenever you want, in one click.

No. We take no commission on bookings, charge nothing per enquiry, and have no hidden costs. Enquiries come straight to you, free, and everything your clients pay goes to you.

Log in and visit your provider profile, most fields including your bio, qualifications, ratings, treatments and cover template can be edited directly from there.

Contact us via the Contact page and we'll handle the change for you. There are no contracts, no notice period and no penalties for downgrading or cancelling.

Professionals joining during our launch period lock in the founding rate of £7.50/mo on the Standard plan, with further savings on 6 and 12 month billing. That price is yours permanently: it never rises, whatever we charge new providers in future. Limited to the first 200 signups.

Yes. Insurance certificates are held only until a member of our team has reviewed them, and are deleted permanently from our servers the moment your insurance is approved. We never sell or share your data with third parties.